Since the end of June 2025, many products and services for consumers must be accessible, including online shops, banking services and electronic communications. A market surveillance authority, an association or a competitor objects to your offering.
What matters now
- First clarify whether your company is covered at all: micro-enterprises are exempt for services, and not every offering falls under the act.
- Document the current state and prioritise the main shortcomings; full accessibility is a project, not an immediate measure.
- An accessibility statement is one of the obligations and is often missing.
- If you receive a warning letter: take the deadline seriously and do not sign the cease-and-desist declaration unchecked.
- Check contracts with the agency or shop provider for responsibilities.
Documents I need
- the letter with the date of receipt
- details of headcount and turnover
- a description of the offering and the software used
- existing audit reports and the accessibility statement
Next steps
Send me the documents by email to kanzlei@bauer.legal or use the appointment request, and mention any deadline that is running. I usually reply within one working day and let you know how things can proceed. You can write to me in English or German. If the deadline is close, it is best to call: +49 33365 784007. How we work together and how fees are charged is explained under How we work together.
More: IT law, Unfair competition law.
This page gives a general overview of German law and does not replace advice on the individual case.